Refund and Return Policy

We want you to be satisfied with your purchase. Please read the following policy carefully before placing your order.

Made-to-Order Products

Our phone cases are made to order, specifically for each customer, after an order is placed.

Because our products are made to order, we generally do not accept returns or exchanges for change of mind, selecting the wrong phone model or size, selecting the wrong design or color, or simply no longer wanting the product.

This does not affect any consumer rights that cannot legally be excluded, including rights relating to defective, damaged, incorrectly supplied, or misdescribed products.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your phone case arrives damaged, defective, or you receive a different product from the one you ordered, please contact us within 30 days of delivery at contact.aniofficial@gmail.com.

Please include your order number and clear photographs showing the issue. We may also request photographs of the packaging where necessary.

After reviewing the issue, we will provide either:

• A replacement phone case at no additional cost; or
• A full refund to your original payment method.

For approved claims involving a damaged, defective, or incorrect product, we will cover the applicable return shipping costs if a return is required.

You do not need to return a damaged, defective, or incorrect item unless we specifically instruct you to do so.

Returns

For products where a return is legally required or otherwise approved, you must contact us before sending anything back.

If a physical return is required, we will provide the return instructions and return address.

For approved returns that are not related to a defective, damaged, or incorrect product, the customer is responsible for the return shipping cost unless applicable law requires otherwise.

Items must be returned in the condition required by applicable law and our return instructions.

30-Day Return Request Period

For eligible return requests, you have 30 days after receiving your item to contact us and request a return.

Please provide your order number and the reason for the return when contacting us.

Our products are made to order, so a change-of-mind return is generally not accepted unless required by applicable consumer law.

European Union 14-Day Cooling-Off Period

If your order is shipped to a customer in the European Union, you may have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

Certain genuinely personalised or made-to-order products may be exempt from the statutory right of withdrawal where permitted by applicable law.

Where a statutory withdrawal right applies, the customer must follow the applicable cancellation and return requirements.

This policy does not limit any mandatory consumer rights that apply to customers in the European Union or elsewhere.

Refunds

Once an approved return or refund claim has been reviewed, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your payment provider or bank.

Where applicable law requires the refund of standard original delivery charges, those charges will also be refunded.

Exchanges

Because our phone cases are made to order, we generally do not offer exchanges for a change of mind or incorrect phone model/size selections.

If you receive a damaged, defective, or incorrect product, we will provide a replacement or refund as described above.

Contact Us

If you have any questions about our refund or return policy, or if you need to report a damaged, defective, or incorrect item, please contact us at:

contact.aniofficial@gmail.com

Please include your order number whenever possible so that we can assist you quickly.